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Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market

Gupta, Ashish; Sahu, G. P. - In: International journal of business innovation and research 9 (2015) 4, pp. 375-395

Persistent link: https://www.econbiz.de/10011545293

The behavioural consequences of perceived service quality : a study of the Indian telecommunication industry

Jhamb, Deepika; Mittal, Amit; Sharma, Pankaj - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 360-372

The telecom industry in India has witnessed substantial growth over the last decade. Rapid growth of telecommunications …

Persistent link: https://www.econbiz.de/10012496730

Telecom Prices, Regulatory Reforms, Consumers’ Satisfaction : Evidence for 15 EU Countries

Bacchiocchi, Emanuele; Florio, Massimo; Gambaro, Marco - 2012

We study the impact on consumers of privatization and liberalization in the telecommunication sector for 15 EU Countries. Policy reforms are summarized by the OECD regulatory indicators (REGREF), that consider the extent of privatization, vertical disintegration, and market entry. After...

Persistent link: https://www.econbiz.de/10014041584

The impact of customers' perception of CSR on corporate brand loyalty : the case of the Romanian mobile telecom industry

Moisescu, Ovidiu Ioan - In: Central European business review : CEBR 4 (2015) 2, pp. 21-30

Persistent link: https://www.econbiz.de/10011489421

An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India

Rahul, T.; Majhi, Ritanjali - In: Journal of retailing and consumer services 21 (2014) 4, pp. 570-580

Persistent link: https://www.econbiz.de/10010388524

Antecedents of customer loyalty (CL) in the mobile telecommunication companies in Cameroon

Tarkang, Marymagdaline E.; Yunji, Ruth N.; Asongu, Simplice - 2021

The mobile telecommunication (telecom) sector has become the basic source of information now-a-days especially in Cameroon. It is used to transfer and deliver information through voice, video, data, graphics, and more at perpetually increasing speeds. The quality of mobile services does not only...

Persistent link: https://www.econbiz.de/10012544909