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Customer complaining : the role of tie strenght and information control

Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-204

Persistent link: https://www.econbiz.de/10003744326

External equity, loyalty program membership, and service recovery

Morrison, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 2/3, pp. 244-254

Persistent link: https://www.econbiz.de/10003990935

Volunteering time decisions : a multi-factor experimental study

Carlson, Jay; Huppertz, John W.; Bowman, R. Alan; … - In: International journal of nonprofit & voluntary sector … 16 (2011) 2, pp. 150-165

Persistent link: https://www.econbiz.de/10009670527

Price and consumer cost responsibility effects on quality perceptions and price negotiation likelihood for healthcare services

Carson, Jay P.; Huppertz, John W.; Neidermeyer, Presha E. - In: Health marketing quarterly 25 (2007/08) 4, pp. 303-328

Persistent link: https://www.econbiz.de/10003840060

External equity, loyalty program membership, and service recovery

Morrisson, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 3, pp. 244-255

Persistent link: https://www.econbiz.de/10008418642

Volunteering time decisions : a multi-factor experimental study

Carlson, Jay; Huppertz, John W.; Bowman, R. Alan; … - In: International journal of nonprofit & voluntary sector … 16 (2011) 2, pp. 150-165

Persistent link: https://www.econbiz.de/10010076340

Passion vs. Dispassion - To win a place at the corporate table, researchers need to take some risks.

Huppertz, John W. - In: Marketing research : a magazine of management and … 15 (2003) 2, pp. 16-21

Persistent link: https://www.econbiz.de/10007105191

Customer complaining: The role of tie strength and information control

Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-204

Persistent link: https://www.econbiz.de/10008071251

Customer complaining: The role of tie strength and information control

Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-205

Persistent link: https://www.econbiz.de/10008884184

Firms' complaint handling policies and consumer complaint voicing

Huppertz, John W. - In: Journal of Consumer Marketing 24 (2007) 7, pp. 428-437

Purpose – The purpose of this research is to examine the effects of actions recommended by researchers for firms to encourage complaint voicing, and test the proposition that complaining by dissatisfied consumers would increase if only firms would make it easier to complain....

Persistent link: https://www.econbiz.de/10014848628