Global Recession to Global Recovery: It is well known fact that all good things, as also bad things, come to an end and business cycles pass through good and bad economic times. Economically 2010 was a year of transition from economic recession to recovery. Economies were improving in some...

This paper discusses how to realise the substantial economic benefits from digital facilitation of international trade. We distinguish digital facilitation from the wider concept of digital trade and note the quantitative large benefits of “going paperless”. We identify 64 distinct business...

In the traditional channel, a retailer stocks the product from a manufacturer and sells it to consumers. In contrast, the retailer in the drop-shipping channel relays the consumers’ requests to the manufacturer who stocks and delivers the product to consumers. Due to their different...

Order Management provides order orchestration through a centralised inventory, order promising and fulfillment hub to support omni-channel fulfillment. Reporting solution on top of Order Management application consists of multiple business reports that provide reliable information to the...

This paper draws on a survey of the expectations and perceptions regarding customer service provided by manufacturers to grocery retailers in five large Brazilian cities located in different geographical regions (South, Southeast and Northeast). Regional differences in expectations and...

We examine the impact of three classes of website functions (foundational, customer-centered, and value-added) upon e-retailer performance. Using secondary panel data for 2007-2009 on operating characteristics of over 600 e-retailers, our econometric analysis finds that only the value-added...

In the warehouse of Ankor, a wholesaler of tools and garden equipment, various problems concerning the storage and retrieval of products arise. For example, heavy products have to be retrieved prior to light products to prevent damage. Furthermore, the layout of the warehouse differs from the...

In this study we consider a pick-to-pack orderpicking system, in which batches of orders are picked simultaneously from different(work) zones by a group of order pickers. After picking, theorders are transported by a conveyor to the next station for packing. Our aim is to determine the optimal...

The authors investigate conditions under which it is optimal for a service firm to disclose error-free delivery-time performance information or to allow consumers to rely on error-prone proxies that are typically available to them. Proxies are allowed to exhibit different degrees and forms of...

We formulate the problem of designing a personalized recommendation system for an online business-to-business (B2B) marketplace, propose a method to solve it, and evaluate results using field experiments. In this problem, buyers place requests for quotation (RFQs) to the platform, sellers...