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Service quality improvement at public utilities : a case
Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
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Segmentation of spatially dependent geographical units : model and application
Govind, Rahul; Chatterjee, Rabikar; Mittal, Vikas - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
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Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.; Tzetzis, G.; Konsoulas, D. - In: Services marketing quarterly 38 (2017) 4, pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
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An examination of attributes affecting consumers' perceptions of e-tailer quality
Sebastianelli, Rose; Tamimi, Nabil - In: Journal of internet commerce 12 (2013) 1/4, pp. 268-283
Persistent link: https://www.econbiz.de/10010248373
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Segmented Service Quality Audit (SSQA) for Banks : An Empirical Analysis
Thampy, Ashok - 2012
Since 1990, the Indian economy has moved towards greater openness and less controls. Many of the regulations which restricted entry, expansion of capacity and competition have been removed. This has increased the number of choices for the Indian consumer as well as competition among firms. The...
Persistent link: https://www.econbiz.de/10013099244
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The effects of traveling for business on customer satisfaction with hotel services
Radojevic, Tijana; Stanisic, Nemanja; Stanic, Nenad; … - In: Tourism management : research, policies, practice 67 (2018), pp. 326-341
Persistent link: https://www.econbiz.de/10011842080
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Segmenting female consumers : high-involvement personal services
Milfelner, Borut; Vidergar Kikel, Tanja; Mumel, Damijan; … - In: International journal of retail & distribution management 45 (2017) 5, pp. 485-497
Persistent link: https://www.econbiz.de/10011706968
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Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
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Customer satisfaction from private utility companies : an explanatory study
Kosteroglou, Eleni-Plousia; Theriou, Georgios; … - In: International journal of business and economic sciences … 9 (2016) 3, pp. 13-23
Purpose -The present study examines the factors that have an impact on “customer satisfaction” in the context of private utility companies. The main purpose of the study is accomplished through the development and the empirical testing of a conceptual framework (research model). The proposed...
Persistent link: https://www.econbiz.de/10011593566