Supino, Enrico; Barnabè, Federico; Giorgino, Maria Cleofe - In: International Journal of Productivity and Performance … 69 (2019) 9, pp. 1881-1902
Purpose: The purpose of this paper is to explore the way in which system dynamics (SD) can enhance some key success factors of the balanced scorecard (BSC) model and support decision-makers, specifically in analyzing and evaluating the results of hypothetical scenarios. Moreover, the paper aims...