da Fonseca, Luis Miguel Ciravegna Martins; Domingues, … - In: Journal of Industrial Engineering and Management (JIEM) 10 (2017) 3, pp. 476-494
Purpose: The implementation and certification of Management Systems International Standards, such as ISO 9001 and ISO 14001, achieved a high international recognition, with more than 1 million organizations with their Quality Management Systems certified worldwide. Researchers have been paying...