Narrow search
Showing 51 - 60 of 72,440
Cover Image
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho; Brown, Tom; Zablah, Alex R. - In: Journal of retailing 98 (2022) 2, pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Cover Image
It's not always sunny in relationally rich jobs : the influence of negative beneficiary contact
Nielsen, Jordan D.; Colbert, Amy E. - In: Academy of Management journal : AMJ 65 (2022) 6, pp. 1894-1922
Persistent link: https://www.econbiz.de/10013548902
Cover Image
Sustainable human resources management in learning organizations : consequences of customer incivility and surface acting
Kuok, Kim Oi Mei; Chan, Sow Hup; Kou, Hera Kit Wa; … - In: The learning organization : TLO ; an international journal 29 (2022) 5, pp. 548-566
Persistent link: https://www.econbiz.de/10013455280
Cover Image
Testing the stress‐strain‐outcome model in Philippines‐based call centers
Jabutay, Felicito Angeles; Sasithorn Suwandee; Jabutay, … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 404-423
Persistent link: https://www.econbiz.de/10014335407
Cover Image
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun; Tang, Chuanyi; Guo, Lin - In: The journal of services marketing 37 (2023) 5, pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Cover Image
How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19
Sarwar, Ambreen; Abdullah, Muhammad Ibrahim; Imran, … - In: Journal of Asian business and economic studies : JABES 30 (2023) 3, pp. 210-225
Persistent link: https://www.econbiz.de/10014432591
Cover Image
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Gillson, Stephanie T.; Beatty, Sharon E.; Northington, … - In: Journal of service theory and practice 33 (2023) 6, pp. 771-796
Persistent link: https://www.econbiz.de/10014448092
Cover Image
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang; Zhang, Xufan; Ye, Jing; Zhou, Lulu; Zhang, … - In: Journal of service theory and practice 33 (2023) 6, pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Cover Image
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina; Blaurock, Marah; Büttgen, Marion; … - In: Psychology & marketing 40 (2023) 5, pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Cover Image
Observing customer stress and engagement : an intercultural perspective
Temerak, Mohamed Sobhy; Zhang, Ruby Wenjiao; Lages, … - In: Psychology & marketing 40 (2023) 5, pp. 910-925
Persistent link: https://www.econbiz.de/10014290869