As of the end of May 2021, more than 170 million people worldwide were infected with COVID-19, with the total death toll exceeding 3.7 million. The COVID-19 pandemic and the demand for physical distancing and social isolation have highlighted digital financial services (DFS) as a typical...

The first goal of Sustainable Development Goals (SDGs) is the absence of poverty to be achieved by 2030. Thus, access to and usage of financial services play an important role in achieving this, where ICT and digital technologies are the main tools, that describe it as a digital financial...

The question of how retail banks adapt to a changing market place that is driven by disruptive Fintech firms is increasingly becoming important. This is especially critical in East Africa where banks have traditionally had limited presence. This paper examines the impact of digital technologies...

Reducing the broadband demand-side gap brings greater improvement in digital inclusion especially in low-income countries compared to developed economies. The demand-side gap between network coverage and penetration is less than 10% in developed countries. However, the digital divide and...

Over-the-top media firms such as Netflix, Amazon Prime, and Hulu are transforming the coopetition relationship among media firms in the broadcasting market and the structure of the broadcasting industry. New entrants like OTT media firms kept using various coopetition strategies including...

Telecommunications Policy (TP) marked its 40-year milestone in 2016. At this juncture of 40-year milestone, this paper implements a text analysis with keyword frequency data derived from the abstracts of papers published for the past 40 years to take a look at the big picture of key concepts...

The digital divide is now a subject of priority and a serious concern to East African Countries. This research has been made to have comprehensive understanding of the level of the digital divide in Ethiopia including the neighbouring countries and identify the lessons of best performing...