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How to shape consumer reaction to corporate environmental communications : accentuating the negative to build trust can elicit favorable intentions and behaviors
Pino, Giovanni; Viglia, Giampaolo; Nataraajan, Rajan; … - In: Journal of advertising research 62 (2022) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013186367
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Adopting revenue management strategies and data sharing to cope with crises
Viglia, Giampaolo; De Canio, Francesca; Stoppani, Anna; … - In: Journal of business research : JBR 137 (2021), pp. 336-344
Persistent link: https://www.econbiz.de/10012665793
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Customers' willingness to disclose personal information throughout the customer purchase journey in retailing : the role of perceived warmth
Aiello, Gaetano; Donvito, Raffaele; Acuti, Diletta; … - In: Journal of retailing 96 (2020) 4, pp. 490-506
Persistent link: https://www.econbiz.de/10012495486
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Do consumers care about CSR in their online reviews? : an empirical analysis
D'Acunto, David; Tuan, Annamaria; Dalli, Daniele; … - In: International journal of hospitality management 85 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241385
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It makes me feel vulnerable! : the impact of public self-disclosure on online complaint behavior
Dyussembayeva, Shynar; Viglia, Giampaolo; Nieto-Garcia, … - In: International journal of hospitality management 88 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293835
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Be social! : the impact of self-presentation on peer-to-peer accommodation revenue
Nieto García, Marta; Muñoz-Gallego, Pablo A.; Viglia, … - In: Journal of travel research : a quarterly publication of … 59 (2020) 7, pp. 1268-1281
Persistent link: https://www.econbiz.de/10012268387
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The influence of e-word-of-mouth on hotel occupancy rate
Viglia, Giampaolo; Minazzi, Roberta; Buhalis, Dimitrios - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2035-2051
Persistent link: https://www.econbiz.de/10011624250
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Exploring how video digital storytelling builds relationship experiences
Pera, Rebecca; Viglia, Giampaolo - In: Psychology & marketing 33 (2016) 12, pp. 1142-1150
Persistent link: https://www.econbiz.de/10011627307
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Personal or product reputation? : optimizing revenues in the sharing economy
Abrate, Graziano; Viglia, Giampaolo - In: Journal of travel research : a quarterly publication of … 58 (2019) 1, pp. 136-148
Persistent link: https://www.econbiz.de/10011982288
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The dimensions of hotel customer ratings that boost RevPAR
Nieto-Garcia, Marta; Resce, Giuliano; Ishizaka, Alessio; … - In: International journal of hospitality management 77 (2019), pp. 583-592
Persistent link: https://www.econbiz.de/10011988960