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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services

Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185

Persistent link: https://www.econbiz.de/10011487022

Urban tourist complexes as multi-product companies : market segmentation and product differentiation in Amsterdam

Romão, João; Neuts, Bart; Nijkamp, Peter; Leeuwen, … - 2012

intriguing questions on the heterogeneity, motivations, satisfaction and loyalty of tourists. The present work aims to offer a … equations model (SEM). The primary goal of this study was to assess the impact of several factors on the loyalty (measured by … loyalty to Amsterdam as a tourist destination shows that tourists who achieve higher levels of satisfaction with intangible …

Persistent link: https://www.econbiz.de/10011521748

Make a customer, not a sale : tourist satisfaction in Hong Kong

Agyeiwaah, Elizabeth; Adongo, Raymond; Dimache, Alexandru; … - In: Tourism management : research, policies, practice 57 (2016), pp. 68-79

Persistent link: https://www.econbiz.de/10011555494

A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price

Casidy, Riza; Wymer, Walter - In: Journal of retailing and consumer services 32 (2016), pp. 189-197

Persistent link: https://www.econbiz.de/10011556648

PAKSERV : measuring higher education service quality in a collectivist cultural context

Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278

Persistent link: https://www.econbiz.de/10011558175

The impact of services brand personality on consumer-brand relationship quality

Ghantous, Nabil - In: Services marketing quarterly 37 (2016) 3, pp. 185-199

Persistent link: https://www.econbiz.de/10011537855

The relationship among website quality,consumer satisfaction, and loyalty in Vietnamese banking sector

Le Van Huy; Pham Dinh Tuyen - In: Journal of economic development 22 (2015) 3, pp. 81-101

Persistent link: https://www.econbiz.de/10011564772

Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting

Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745

Persistent link: https://www.econbiz.de/10010473498

Relevant dimensions and contextual weights of distance in international business decisions : evidence from Spanish and Chinese outward FDI

Drogendijk, Henrieke Johanna; Martín Martín, Oscar - In: International business review : the official journal of … 24 (2015) 1, pp. 133-147

Persistent link: https://www.econbiz.de/10010477105

Direct or indirect channel structures : evaluating the impact of channel governance structure on export performance

Rambocas, Meena; Meneses, Raquel; Monteiro, Carlos; … - In: International business review : the official journal of … 24 (2015) 1, pp. 124-132

Persistent link: https://www.econbiz.de/10010477107