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Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas; Mathmann, Frank - In: Journal of service research 24 (2021) 2, pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
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Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence; Grandey, Alicia; Sawyer, Katina - In: Organizational behavior and human decision processes : … 144 (2018), pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
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How and when authentic leadership promotes prosocial service behaviors : a moderated mediation model
Teng, Hsiu-Yu; O-Yang, Yi - In: International journal of hospitality management 104 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013255928
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Linking authentic leadership to salespeople's service performance : the roles of job crafting and human resource flexibility
Luu Trong Tuan - In: Industrial marketing management : the international … 84 (2020), pp. 89-104
Persistent link: https://www.econbiz.de/10012162466
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Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan; Zhang, Pan; Guo, Yulang - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
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Emotional labor in a non-isolated service encounter : the impact of customer observation on perceived authenticity and perceived fairness
Olk, Stephan; Lindenmeier, Jörg; Tscheulin, Dieter K.; … - In: Journal of retailing and consumer services 58 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012431572
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Authentic leadership and behavioral integrity as drivers of follower commitment and performance
Leroy, Hannes; Palanski, Michael E.; Simons, Tony - In: Journal of business ethics : JOBE 107 (2012) 3, pp. 255-264
Persistent link: https://www.econbiz.de/10009553563
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Trust in the supervisor and authenticity in service roles
Yagil, Dana - In: Journal of service management 25 (2014) 3, pp. 411-426
Persistent link: https://www.econbiz.de/10010384966
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How authentic leadership promotes individual creativity : the mediating role of affective commitment
Ribeiro, Neuza; Duarte, Ana Patrícia; Silva, Rita Filipe; … - In: Journal of leadership & organizational studies : JLOS 27 (2020) 2, pp. 189-202
Persistent link: https://www.econbiz.de/10012213036
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Understanding the influence of authentic leadership and employee-organization relationships on employee voice behaviors in response to dissatisfying events at work
Kim, Young; Lee, Ejae; Kang, Minjeong; Yang, Sung-Un - In: Management communication quarterly : an international … 37 (2023) 1, pp. 64-98
Persistent link: https://www.econbiz.de/10014233615