Looks at electronic retailing in comparison with fixed store (r)etailing and explores a number of concerns regarding the development of electronic retailing in the UK. Offers examples of a number of successful (r)etailers then goes on to discuss the advantages and challenges of (r)etailing....

Reports on a pilot study of the application of statistical process control (SPC) in the staff restaurant at Forte Corporate headquarters, to identify problems of application in the service industry. Finds that process control may have benefits and led to Forte’s more detailed study of a large...

Quality and value are currently convergent concepts in healthcare. The importance of patients as customers has increased the focus on quality management and value delivery. The Queen Elizabeth Hospital in Rotorua is a specialist hospital for rheumatic disease and rehabilitation. It has a clear...

"In The Falling Rate of Profit and the Great Recession of 2007-2009, Peter Jones develops a new non-equilibrium interpretation of the labour theory of value Karl Marx builds in Capital. Applying this to US national accounting data, Jones shows that when measured correctly the profit rate falls...