An organization is more than the sum of its parts, and the individual components that function as a complex social system can be understood only by analyzing their collective behavior. This book shows how state-of-the-art simulation methods, including genetic algorithms, neural networks, and...

Background When it was initiated in 2001, England's national patient survey programme was one of the first in the world and has now been widely emulated in other healthcare systems. The aim of the survey programme was to make the National Health Service (NHS) more "patient centred" and more...

Background Patient experience surveys are increasingly used to gain information about the quality of healthcare. This paper investigates whether patients who respond before and after reminders to a large national survey of inpatient experience differ in systematic ways in how they evaluate the...