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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

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How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions

Keeling, Debbie Isobel; Keeling, Kathleen; Ruyter, Ko de; … - In: Journal of the Academy of Marketing Science 49 (2021) 2, pp. 236-257

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Modelling healthcare internal service supply chains for the analysis of medication delivery errors and amplification effects

Behzad, Banafsheh; Moraga, Reinaldo J.; Chen, Shi-Jie - In: Journal of industrial engineering and management : JIEM 4 (2011) 4, pp. 554-576

the medication delivery error in a hospital. Research limitations/implications: Because of the community hospital’s data … a community hospital based on the results of the models and to explore the presence of bullwhip effect in the internal … service supply chains of the hospital. Design/methodology/approach: System dynamics which is an approach for understanding the …

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Adopting electronic healthcare services during COVID-19 and the nations responding : evidence from Jordan

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A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction

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Role of information systems for management in multispeciality hospitals to improve performance : a conceptual framework

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Challenges of Healthcare Systems in the Era of COVID-19 : Management Practices, Services Innovation and Reforms

Persiani, Niccolò. (ed.); Vannini, Ilaria Elisa (ed.); … - International Conference "Economies of the Balkan and … - 2023

FACILITIES: THE CASE OF PRIVATE HOSPITALS IN ANKARA -- Chapter 5. CORPORATE DISCLOSURE OF VACCINE PRODUCERS AFTER COVID-19 …

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Health insurance reform and efficiency of township hospitals in rural China : an analysis from survey data

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Measuring technical efficiency of faith based hospitals in Tanzania : an application of data envelopment analysis (DEA)

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Total factor productivity growth in private sector hospitals of India: an assessment through MPI approach

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