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a consumer-centric approach and knowing more about their individual customers, telecom operators can drive loyalty and … an empirical examination of the churn and loyalty characteristics of digital natives in the Turkish context. We employ a … large sample of youth and analyse their churn and loyalty likelihoods. Overall, we find convincing evidence that, by having …
Persistent link: https://www.econbiz.de/10011930688
influencing both O2O loyalty and intention to use a sequel service. …
Persistent link: https://www.econbiz.de/10011944657
Persistent link: https://www.econbiz.de/10011946139
This study explores the relationship between travel satisfaction and destination loyalty intention. The research was … modelling (SEM), the results substantiate the importance of tourism satisfaction as a determinant of destination loyalty. Also … destination to others. Clusters of tourists were also identified and characterized in relation to satisfaction levels and loyalty …
Persistent link: https://www.econbiz.de/10011946270
Of the three forms of protest the propensity of word of mouth (WOM) seems to be the most common, and the most exclusive form of protest seems to be exit. The propensity for voice lies in between. The costs linked to voice influence the propensity for WOM. The customers seem to do an evaluation...
Persistent link: https://www.econbiz.de/10011946285
loyal types so that loyalty is endogenous rather than exogenous. Households’ demographics have statistically significant but … complicated substitution patterns and less loyalty than one observes looking at each state separately.  …
Persistent link: https://www.econbiz.de/10014601284
. Second, it illustrates the ways to enhance E-loyalty of the clients within small and medium enterprises. Ultimately, the …This paper argues that businesses should strengthen and enhance loyalty as well as e-loyalty and M-Commerce activities … assistance of CRM and some evaluators to grasp loyalty under the context of mobile commerce. In addition, businesses should …
Persistent link: https://www.econbiz.de/10009435013
employment. We find that employees in this group have stronger feelings of job security and loyalty, which we relate to family …
Persistent link: https://www.econbiz.de/10010278729
loyalty. The aim of this research was to know and to analyze the influence of services, quality of products, and price on the … satisfaction and the influence of satisfaction on loyalty. The research was descriptive quantitative; the method of the research … order to know the influence of satisfaction on loyalty. The data were collected by doing interviews and questionnaires. The …
Persistent link: https://www.econbiz.de/10009464507
barriers, customer characteristics, market environment, and consumer satisfaction on consumer loyalty to buy Procal Gold milk … or Promise Gold milk. Theories were implemented in this research included Consumer Behavior Theory and Loyalty Consumer … simultaneously influence customer loyalty to buy Procal Gold milk, (2) In partial, variables that significantly influence consumer …
Persistent link: https://www.econbiz.de/10009464634