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Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le; Khoi Minh Nguyen; Ngan Thanh Nguyen; … - In: International journal of trade and global markets 19 (2024) 2, pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
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The effects of emotional intelligence on job satisfaction and customer orientation of hotel employees : moderating effect of value sharing
Lim, JiEun - In: Global business and finance review 22 (2017) 1, pp. 80-90
Persistent link: https://www.econbiz.de/10011849268
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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Engaging and retaining customers with AI and employee service
Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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Emotional intelligence, a tool for customer satisfaction
Majdalani, Joelle F.; Maamari, Bassem E. - In: Journal for global business advancement : JGBA 9 (2016) 3, pp. 275-283
Persistent link: https://www.econbiz.de/10011624664
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The impact of emotional intelligence on customer satisfaction and repeat buying behavior among young consumers : an assessment of the moderating role of dental health consciousness
Bhalerao, Hemangi; Sharma, Kiran - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 88-108
Persistent link: https://www.econbiz.de/10011888104
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Linking ability-enhancing HR practices, customer satisfaction and emotional intelligence : insight from the banking sector
Azhar, Sarah; Naqvi, Syed M. Imran Haider; Rashid, … - In: Middle East journal of management : MEJM 6 (2019) 6, pp. 746-766
Persistent link: https://www.econbiz.de/10012154220
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The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations
Nikolić, Milan; Vukonjanski, Jelena; Nedeljković, Milena - In: Journal of East European management studies : JEEMS 19 (2014) 4, pp. 387-412
The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence … between the emotional intelligence of middle managers and their communication satisfaction in Serbian organizations. We show … that some communication satisfaction dimensions strongly correlate with some emotional intelligence abilities of middle …
Persistent link: https://www.econbiz.de/10011298584
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The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India : a...
Sagaya, Mary T.; Vasumathi, A.; Subashini, R. - In: International journal of services and operations management 22 (2015) 2, pp. 189-209
Persistent link: https://www.econbiz.de/10011522566
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Emotional intelligence could forge self-efficacy, work effort and career satisfaction
Yalalova, Julia; Li, Zhang; Durrani, Dilawar Khan - In: Human systems management : HSM 36 (2017) 2, pp. 141-149
Persistent link: https://www.econbiz.de/10011736085