This book situates information technology at the centre of public policy and management. IT is now a vital part of any government organisation, opening new policy windows and enabling a vast range of tasks to be carried out faster and more efficiently. But it has also introduced new problems and...

Practitioners and scholars of public administration currently seem to have overcome comprehensive reform strategies and are focusing their attention on minor changes in public administration that generate short-term outcomes with lower transactional costs. In that sense, many have argued that...