Li, Yanrong; Zhao, Qingqing; He, Shuguang - In: International Journal of Quality & Reliability Management 35 (2018) 1, pp. 291-311
Purpose: The purpose of this paper is to build a warranty cost model for consumer electronics with short lifecycle and frequently upgraded process in generations. Meanwhile, a new warranty service method of replacing the failed old generation (OG) products by new generation (NG) products is...