Rouquet, Aurélien; Goudarzi, Kiane; Henriquez, Tatiana - In: International Journal of Operations & Production Management 37 (2017) 3, pp. 321-342
Purpose The starting point of the paper is the fact that customers participate in the logistics activities of the supply chain (SC) (Johnston, 1989; Granzin and Bahn, 1989). Having established that customers can and do participate in logistics, firms can consider transferring some of their logistics...