Purpose Addressing the issue of sustainability of business excellence, the paper maps strategies of Deming Application Prize (DAP) winning companies in India and evaluates the effectiveness of the Prize scheme. It presents results of questionnaire survey. Design/methodology/approach Research has...

Technology is one of the critical factors in deciding whether technology intensive firms are able to succeed in gaining sustainable economic growth in a highly competitive market. In order to realise sustainable development, it is very important to achieve technological competitiveness. This...

The major intent of this research is to analyze the performance quality dimensions of a telecom service company Supply Chain in the Indian context. Currently a rapid boom has been experienced in telecom sectors. While dealing with more and more sophisticated technologies and better change...