The transactional data of a queueing system are the recorded times of service commencement and service completion for each customer served. With increasing use of computers to aid or even perform service one often has machine readable transactional data, but virtually no information about the...

Motivated by semiconductor wafer fabrication, we consider a scheduling problem for a single-server multiclass queue. A single workstation fabricates semiconductor wafers according to a variety of different processes, where each process consists of multiple stages of service with a different...

Sarkar and Zangwill (S-Z, [Sarkar, D., W. I. Zangwill. 1991. Variance effects in cyclic production systems. Management Sci. 37(4, April) 444--453.]) have shown that in the presence of variance, setup and processing time reductions can have "detrimental" effects on the work-in-process (WIP)...

Single server queues with batch arrivals are useful in the modeling of computer and communication systems amongst others. In this paper we give for a wide class of single server queues with batch arrivals a stable recursive method to compute state probabilities both at arrival and at arbitrary...

Infinitesimal Perturbation Analysis (IPA) is a method for computing a sample path derivative with respect to an input parameter in a discrete event simulation. The IPA algorithm is based on the fact that for certain parameters and any realization of a simulation, the change in parameter can be...

This paper cautions against using only the equilibrium distribution to describe the behavior of a queue. It is suggested that fluctuations in the queue-length process should also be described, for example, by various first-passage-time distributions. The range of possible fluctuations associated...

S. L. Albin has described extensive simulations of queue behavior for a system with a single server and an arrival process that is a superposition of n renewal processes. The simulations show, among other things, that as n increases for a fixed traffic intensity \rho, the queue behavior...

The stationary distributions of the waiting time and number in the system are obtained for a variant of an M/M/2 queue in which non-waiting customers receive a different rate of service from those who must wait in line. Characteristics of the solution, and applications of the model are...

The adoption of management science models has typically been studied in time frames of less than two years. Recommendations of government decisionmakers for improving the likelihood of successful model development, diffusion, and adoption have been based on these studies. Yet some factors...

This paper presents a model for the study of operations at an inbound call center. The call center is modeled as a multiclass processor shared loss system, where the interacting effects of human, telecommunication, and information technology resources are explicitly incorporated. Product form...