Some scholars have recognized the important role of publicly funded basic research (Salter, AJ and BR Martin (2001). Research Policy, 30(3), 509–532; Szulanski, G (2000). Organizational Behavior and Human Decision Processes, 82(1), 9–27) for the production of knowledge. Among the identified...

This is the first field study examining the link between waiting and various dimensions of service quality in outpatient clinics. We investigated pre-process waiting in 9 outpatient clinics in a single hospital to test the effect of selected waiting experience variables on the evaluation of...

The content of this article was contained in the welcoming speech at the 29th Scientific Symposium in Osijek, 15.–17.10.2008. It describes the need for quality management and how quality management at Pforzheim University /Business School has been developed. This article wants to give an...

The most striking consequence of recent food scares was that food quality is no longer the concern of a single firm, but instead the whole food chain has to work together in order to deliver the new quality. For the agri-food business there is evidence that the majority of these more highly...

This paper investigates the impact of the COVID-19 pandemic on the adoption and evolution of delivery services in Oman. While the pandemic has presented new opportunities for delivery companies and related apps, there is a lack of research specifically focused on the Omani context. To address...