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Error management at different organizational levels : frontline, manager, and company
Guchait, Priyanko; Kim, Kyungmin; Namasivayam, Karthik - In: International journal of hospitality management 31 (2012) 1, pp. 12-22
Persistent link: https://www.econbiz.de/10009406156
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Efficient competition through cheap talk : competing auctions and competitive search without ex ante price commitment
Kim, Kyungmin; Kircher, Philipp - 2013
Persistent link: https://www.econbiz.de/10010243710
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Information acquisition in a war of attrition
Kim, Kyungmin; Xu, Frances Zhiyun - In: American economic journal : a journal of the American … 6 (2014) 2, pp. 37-78
Persistent link: https://www.econbiz.de/10010380467
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Subsidizing price discovery
Camargo, Braz; Kim, Kyungmin; Lester, Benjamin - 2013
Persistent link: https://www.econbiz.de/10010198267
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Information spillovers, gains from trade, and interventions in frozen markets
Camargo, Braz; Kim, Kyungmin; Lester, Benjamin - In: The review of financial studies 29 (2016) 5, pp. 1291-1329
Persistent link: https://www.econbiz.de/10011530034
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Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin; Lee, Chung Hun; Mattila, Anna S. - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
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The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
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Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin; Mattila, Anna S. - In: The journal of services marketing 27 (2013) 5, pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
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Optimal information design for search goods
Choi, Michael; Kim, Kyungmin; Pease, Marilyn - In: AEA papers and proceedings 109 (2019), pp. 550-556
Persistent link: https://www.econbiz.de/10012404539
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Trading dynamics with private buyer signals in the market for lemons
Kaya, Ayça; Kim, Kyungmin - In: The review of economic studies 85 (2018) 4/305, pp. 2318-2352
Persistent link: https://www.econbiz.de/10012263384