Purpose: This study examined Instagram content shared by public relations (PR) agencies, through the sensitizing framework of organizational identity theory, to determine what messages related to organizational identity, culture and image were communicated to external audiences. This study...

Christina Merchant made an important contribution to the field of dispute resolution through her teaching, writing, and training on dispute system design. Using principles of organization development, she brought a new organizational lens to thinking about dispute system design (DSD) beyond...