Alkhamis, Faisal Abdulkarim - In: Verslas: Teorija ir praktika / Business: Theory and Practice 19 (2018), pp. 157-165
This study aimed at investigating the impact of open book management (OBM) on customer satisfaction in the presence of employee job performance as a mediating variable. OBM was measured using employee empowerment, information sharing, employee training, and employee participation in...