This study aimed at investigating the impact of open book management (OBM) on customer satisfaction in the presence of employee job performance as a mediating variable. OBM was measured using employee empowerment, information sharing, employee training, and employee participation in...

The new social context brought about by the COVID-19 pandemic has generated significant changes in the work of employees. Social distancing and isolation have imposed the adoption of teleworking in most cases. Teleworking existed before the COVID-19 pandemic, and was considered a facilitator of...

The paper's main objective is to analyse the impact of work investment on performance. The research involved administering an online questionnaire, which collected information on work effort, perceived performance, burnout and job satisfaction. The study was conducted on a group of 313...