Purpose – Relatively scant attention thus far has been accorded in the marketing literature to the examination and explanation of return behaviour of consumers, especially within the mail order industry. The issues examined here consist of the nature and influence of such factors as “buying...

Purpose – This research examines how hedonic shopping experiences for online music impact emotion regulation processes and how feelings regarding previous online music purchases influence repeat purchase behaviour. The paper aims to introduce a model that explains and examines the meditating...

Purpose – The purpose of this paper is to examine consumer attitudes and purchase intentions toward three major retail types within China‐department stores, independent specialty stores, and franchising/chain specialty stores. Of particular interest is perceived risk of purchase, the...

Purpose – This paper aims to evaluate the results of an empirical research whose objective was the analysis of the impact of the actual economic crisis on the expectations, preferences and attitudes of the Hungarian people towards the purchase of food and household items in retail stores....

There is growing interest in town centre management schemes in a umber of towns and cities in the UK. Some of the major elements within such schemes are outlined.

Most of the published research on outshopping (consumers buying goods in places outside their home town) has been American. This is an analysis of outshopping from Newtown, Wales, UK. Information based upon a survey of over 300 households was collected relating to recent places of purchase for...

The circulation of shoppers is the ultimate determinant of the success or failure of planned shopping centres and the retail outlets therein. However, as a consequence of the practical difficulties involved, this issue has attracted relatively little empirical research. A week‐long observation...

As more men adopt the role of grocery shopper, the potential grows for positioning a supermarket chain against the male shopper. Anecdotal evidence and previous research suggested differences between male and female shoppers over the time taken to shop. A study is presented where male and female...

Examines the consumer behaviours which result when an apparel product fails and the situations of seeking, receiving, and satisfaction with redress, in relation to the consumer′s intent to repurchase a brand and to revisit a store. Results indicate a definite relationship and have direct...

Explores the usefulness of capturing information about the shopper basket from computerized scanners, instead of only using data based on article umbers. Shopper baskets, as reflected by the receipt, are more akin to the consumer′s shopping problem and can be used to study shopping behaviour...