This research aims to examine the impact of IT launch, technical support regarding IT, and the length of IT usage on healthcare outcomes including patient safety and quality of care. This study examines health information technology adoption as a mediator in this research model. To accomplish...

Quality management fundamentals -- Role of policy in advancing quality -- Recognizing system complexity and relationships -- Understanding system behavior -- Creating a supportive environment -- Fostering collaboration and teamwork -- Establishing system direction -- Setting improvement goals in...

Recent changes to health care reimbursements policy mandate hospitals to improve simultaneously on conformance and experiential quality. Conformance quality measures the level of caregivers’ adherence to evidence-based standards of care while experiential quality measures the level of...