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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
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The importance, challenges and prospects of taking work practices into account for healthcare quality improvement : nursing work and patient status at a glance white boards
Allen, Davina - In: Journal of health organization and management 30 (2016) 4, pp. 672-689
Persistent link: https://www.econbiz.de/10011585603
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Choice of hospital : which type of quality matters?
Gutacker, Nils; Siciliani, Luigi; Moscelli, Giuseppe; … - In: Journal of health economics 50 (2016), pp. 230-246
Persistent link: https://www.econbiz.de/10011589026
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Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza; Cosimato, Silvia; Palumbo, Rocco - In: The TQM journal : the international review of … 29 (2017) 1, pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
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Identifying data-driven healthcare facilities : a case study in VHA hospitals
Chang, Shing I.; Douglas-Mankin, Kimberly D.; Chang, … - In: International journal of six sigma and competitive … 10 (2016) 2, pp. 98-111
Persistent link: https://www.econbiz.de/10011665126
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Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.; Siemens, Jennifer; Weathers, Danny; … - In: Quality management journal : QMJ 23 (2016) 4, pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
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Analysis of public procurement planning practices on provision of quality health care services at Nakuru Level V Hospital, Kenya
Kingo'ri, Francis Mathenge; Kwasira, Josphat - In: Journal of investment and management : JIM 5 (2016) 5, pp. 51-63
Persistent link: https://www.econbiz.de/10011608066
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The impact of accreditation on healthcare quality improvement : a qualitative case study
Melo, Sara - In: Journal of health organization and management 30 (2016) 8, pp. 1242-1258
Persistent link: https://www.econbiz.de/10011610891
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Improving healthcare quality : a technological and managerial innovation perspective
Kim, Rachel H.; Gaukler, Gary M.; Lee, Chang Won - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 373-378
Persistent link: https://www.econbiz.de/10011613100
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Healthcare quality innovation and performance through process orientation : evidence from general hospitals in Switzerland
Cleven, Anne; Mettler, Tobias; Rohner, Peter; Winter, Robert - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 386-395
Persistent link: https://www.econbiz.de/10011613106