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81
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
82
The importance, challenges and prospects of taking work practices into account for healthcare quality improvement : nursing work and patient status at a glance white boards
Allen, Davina
- In:
Journal of health organization and management
30
(
2016
)
4
,
pp. 672-689
Persistent link: https://www.econbiz.de/10011585603
Saved in:
83
Choice of
hospital
: which type of quality matters?
Gutacker, Nils
;
Siciliani, Luigi
;
Moscelli, Giuseppe
; …
- In:
Journal of health economics
50
(
2016
),
pp. 230-246
Persistent link: https://www.econbiz.de/10011589026
Saved in:
84
Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
85
Identifying data-driven healthcare facilities : a case study in VHA hospitals
Chang, Shing I.
;
Douglas-Mankin, Kimberly D.
;
Chang, …
- In:
International journal of six sigma and competitive …
10
(
2016
)
2
,
pp. 98-111
Persistent link: https://www.econbiz.de/10011665126
Saved in:
86
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
87
Analysis of public procurement planning practices on provision of quality health care services at Nakuru Level V
Hospital
, Kenya
Kingo'ri, Francis Mathenge
;
Kwasira, Josphat
- In:
Journal of investment and management : JIM
5
(
2016
)
5
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011608066
Saved in:
88
The impact of accreditation on healthcare quality improvement : a qualitative case study
Melo, Sara
- In:
Journal of health organization and management
30
(
2016
)
8
,
pp. 1242-1258
Persistent link: https://www.econbiz.de/10011610891
Saved in:
89
Improving healthcare quality : a technological and managerial innovation perspective
Kim, Rachel H.
;
Gaukler, Gary M.
;
Lee, Chang Won
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 373-378
Persistent link: https://www.econbiz.de/10011613100
Saved in:
90
Healthcare quality innovation and performance through process orientation : evidence from general hospitals in Switzerland
Cleven, Anne
;
Mettler, Tobias
;
Rohner, Peter
;
Winter, Robert
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 386-395
Persistent link: https://www.econbiz.de/10011613106
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