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Determinants of customer satis...
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61
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47
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46
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44
Usman, Osly
44
Huber, Frank
42
Li, Jun
42
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42
Mittal, Vikas
41
Wong, IpKin Anthony
41
Cheng, T. C. E.
40
Kim, Woo Gon
40
Kwapil, Claudia
40
Liozu, Stephan
40
Spann, Martin
40
Kaplan, Robert S.
39
Brekke, Kurt R.
38
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38
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38
Aksoy, Lerzan
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International journal of hospitality management
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International journal of contemporary hospitality management
489
Tourism management : research, policies, practice
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NBER working paper series
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European journal of operational research : EJOR
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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SpringerLink / Bücher
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Journal of Services Marketing
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The journal of services marketing
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Journal of travel and tourism marketing
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International journal of productivity and quality management : IJPQM
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Journal of air transport management
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International journal of industrial organization
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Economics letters
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Cogent business & management
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Tourism economics : the business and finance of tourism and recreation
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Omega : the international journal of management science
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Discussion paper / Centre for Economic Policy Research
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Industrial marketing management : the international journal for industrial and high-tech firms
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The TQM journal : the international review of organizational improvement
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Auditing : a journal of practice & theory
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CESifo working papers
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Tourism management perspectives : TMP
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International journal of quality & reliability management
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Services marketing quarterly
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International Journal of Contemporary Hospitality Management
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Service business
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International journal of services and operations management
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1
Contingent variables to the price charged by hotels
Machado, Maria João Cardoso Vieira
- In:
International journal of procurement management
12
(
2019
)
3
,
pp. 258-275
Persistent link: https://www.econbiz.de/10012060867
Saved in:
2
Performance evaluation methods in the services sector : empirical study in hotels
Machado, Maria João Cardoso Vieira
;
Nunes, Catarina Rosa
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 220-240
Persistent link: https://www.econbiz.de/10012521922
Saved in:
3
Tableau de bord and balanced scorecard : knowledge dissemination in the hotel industry
Machado, Maria João Cardoso Vieira
;
Nunes, Catarina Rosa
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 246-259
Persistent link: https://www.econbiz.de/10013448946
Saved in:
4
Measuring hotel channel mix : a DEA-
BSC
model
Dolasinski, Mary Jo
;
Roberts, Chris
;
Zheng, Tianshu
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 188-209
Persistent link: https://www.econbiz.de/10011997255
Saved in:
5
Designing the strategy map for hotels with key performance indicators of balanced scorecard using DEMATEL technique
Kala, Devkant
;
Bagri, S. C.
- In:
International journal of business excellence
10
(
2016
)
2
,
pp. 240-263
Persistent link: https://www.econbiz.de/10011666280
Saved in:
6
Benchmarking in the hotel industry : the use of USALI
Nunes, Catarina Rosa
;
Machado, Maria João Cardoso Vieira
- In:
International journal of process management and …
10
(
2020
)
3
,
pp. 382-396
Persistent link: https://www.econbiz.de/10012254504
Saved in:
7
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
8
Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman
;
Rafikul Islam
- In:
International journal of business and systems research
12
(
2018
)
4
,
pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
Saved in:
9
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
10
Persuasive communications, online reviews and service performances : a study on the hotel industry of New Zealand
Ahmed, Zahir
;
Fan, Xinxuan
;
Billah, Mamun
- In:
Australasian accounting business and finance journal : AABF
16
(
2022
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10012880234
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