Mason, Alicia; Flores, Lynzee; Liu, Pan; Tims, Kenzie; … - In: Journal of Hospitality and Tourism Insights 2 (2019) 3, pp. 241-259
Purpose: The purpose of this paper is to understand the crisis communication strategies used by the Caribbean medical tourism industry in the 2017 hurricane season, and also evaluate the quality of the disaster communication messages delivered via digital mediums. Design/methodology/approach:...