Purpose – The aim of this study is to compare the diffusion of certifications under two quality management systems (QMSs) in the tourism sector in Spain: the generic ISO 9001 international standard; and the Spanish industry‐specific “Q” standard. Design/methodology/approach – The study...

Purpose – By exploiting the relationships between Six Sigma and quality management systems (QMS) based on the ISO 9001 standard, this paper proposes a set of guidelines to combine and integrate both approaches in a systematic way. The guidelines are organised into integration topics, and each...

Purpose – The purpose of this paper is to develop the operational definition of the concept of internalization of ISO 9001, a theoretical construct which until recently had not received the attention it deserves in research on quality management. Design/methodology/approach – Extensive...

Purpose – In recent years, organizations have been forced to compete in a new environment and to become more innovative, provide more quality and respond more effectively to consumers' needs and preferences. Within this context, the main objectives of this research are to propose scales and...

The requirements of customers, users of services and actions of competitors require companies to constantly raise the level of quality of products and / or services as well as the quality level and functioning of organization. Other requirements like those arising from legislation, requirements...

Quality of products and production affects the welfare, efficiency and competitiveness of the business entity. Total Quality Management System (TQMS) represent the organizational structure of enterprise, application of methods, tools and processes used for the implantation, maintenance and...

Purpose – The purpose of this paper is to compare ISO 9001 certified and non-certified manufacturing companies with regard to performance measures, both financial and non-financial. Design/methodology/approach – A research study was carried out in 140 Greek manufacturing companies by means...