Jiang, Ling (Alice); Yang, Zhilin; Jun, Minjoon - In: Journal of Service Management 24 (2013) 2, pp. 191-214
Purpose – The purpose of this paper is to identify the key convenience dimensions of online shopping, as convenience … shopping convenience and then develop and validate an instrument of five key dimensions to measure online shopping convenience … convenience are: access, search, evaluation, transaction, and possession/post‐purchase convenience. Practical implications …