Competitive advantage (CA) arises from a firm's attributes that allow one firm to create better customer value than others. Organizations of all sectors of the economy believe that sustainability is a way to achieve a differential advantage. CA is recognised as being the major cause for...

When a firm sustains profits that exceed the average for its industry, the firm is said to possess a competitive advantage over its rivals. So, why do some companies outperform others? This question has been intensely debated by strategic management researchers over the last decades. Several...

The expenses in Information Systems and Information Technology (IS/IT) represent a substantial share in organizations' budgets. However, IS/IT investment projects seem to continue to show reduced success rates. The Benefits Management (BM) has gained relevance as a way, not only, to understand...

The IS/IT has played a key role in the improvement of business strategies and in changing skills and organizational capabilities. However, the promised benefits of these investments have been difficult to monitor, implement and account for. Benefits Management (BM) is becoming an increasingly...

Web portals, sensors, electronic records, video communication, on-line gaming and mobile apps. These are all examples of information and communication technologies (ICT) applications or devices that might cause benefits to healthcare. The ICT has the potential to dramatically change the way...

We live in a macroeconomic period which is impacted by major technological changes. Organizations continue to invest heavily in new Information Systems and Information Technology (IS/IT) as a vehicle to increase productivity and add value to their business. Investment in IS/IT is not only...