Liu, Jun; Zhang, HengJin; Sun, JingJing; Li, NingXin; … - In: International Journal of Contemporary Hospitality Management 32 (2020) 10, pp. 3115-3134
Purpose: This paper aims to clarify the effects of motivations on negative online customer reviews (OCRs) behavior in an integrative framework and to identify the moderating role of monetary compensation and psychological compensation in the Chinese food and beverage industry....