EPSTEIN, MARC J.; YUTHAS, KRISTI - In: Journal of Developmental Entrepreneurship (JDE) 16 (2011) 04, pp. 477-497
Trust is the basis of many aspects of microfinance operations and is a critical determinant of microfinance success. Trust governs interactions within borrowing groups, between clients and loan officers and between clients and institutions. To effectively address the many strategic challenges...