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Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices

Lv, Linxiang; Huang, Minxue; Guan, Dawei; Yang, Kairui - In: Journal of travel and tourism marketing 39 (2022) 6, pp. 570-587

Persistent link: https://www.econbiz.de/10014234598

Smart speakers and customer experience in service contexts

Ruiz-Equihua, Daniel; Romero, Jaime; Casaló, Luis V.; … - In: Psychology & marketing 40 (2023) 11, pp. 2326-2340

Persistent link: https://www.econbiz.de/10014432404

The Future of Consumption : How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Bäckström, Kristina (ed.); Egan-Wyer, Carys (ed.); … - 2024

Introduction -- The Future of Consumption, Kristina Bäckström, Carys Egan-Wyer & Emma Samsioe -- Part 1 - Technology -- The Intersection of Sustainability and Technology in the Context of the Digital Marketplace, Hela Hassen & Precious Akponah -- Smart Signage: Toward a Transformative Model...

Persistent link: https://www.econbiz.de/10014375079

Customer experiences with service robots in hotels : a review and research agenda

Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174

Persistent link: https://www.econbiz.de/10015189113

Impact of artificial intelligence on e-commerce customers

Agnihotri, Madhu; Jain, Tushar - In: Research bulletin / The Institute of Cost Accountants … 49 (2023) 1, pp. 63-82

Persistent link: https://www.econbiz.de/10015176747

Privacy frontiers in customers' relations with banks

Piotrowski, Dariusz - In: Economics and business review 9 (2023) 1, pp. 119-141

Persistent link: https://www.econbiz.de/10015138014

Engaging robo-advisors in financial advisory services : the role of psychological comfort and client psychological characteristics

Rawi Roongruangsee; Patterson, Paul G. - In: Australasian marketing journal : AMJ ; official journal … 32 (2024) 4, pp. 339-354

Persistent link: https://www.econbiz.de/10015138084

The integration of artificial intelligence in retail : benefits, challenges and a dedicated conceptual framework

Anica-Popa, Ionuț; Popa-Anica, Liana; Rădulescu, Cristina - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 120-136

The aim of this study is to identify the practical benefits and associated risks generated by the implementation of artificial intelligence (AI) in retail and capitalize on the results by developing a conceptual framework for integrating AI technologies in the information systems of retail...

Persistent link: https://www.econbiz.de/10012821260

Are sales as we know it dying ... or merely transforming?

Moncrief, William C. - In: The journal of personal selling & sales management : JPSSM 37 (2017) 4, pp. 271-279

Persistent link: https://www.econbiz.de/10011794653

Designing a customer feedback service channel through AI to improve customer satisfaction in the supermarket industry

Omisakin, Olufemi Muibi; Bandara, Chanaka; Kularatne, … - In: Journal of information & knowledge management : JIKM 19 (2020) 3, pp. 2050015-1-2050015-34

Persistent link: https://www.econbiz.de/10012321625