Purpose The purpose of this paper is to propose a methodology to use complaints, claims and company innovation as an … their customer complaints and claims, as well as their strategic innovation plans. The complaint and claim data need to be …

innovation and standardization are considered indispensable for corporate management, they are often thought to be mutually …

Improving the innovation capacity of firms is dependent upon various factors, among which the continuous supply of … innovation resources and the accumulation of innovation knowledge are crucial. Utilizing the interaction between the two factors … within an inter‐organizational network, a firm should be working towards a mechanism for improving innovation capacity (MIIC …

innovation if the innovation does not focus on an individual's needs; combined efforts are mandatory to create the innovation …; and the size and complexity of the innovation make it impossible for a user or an individual to deliver or to test it out …

potentials of company wide employee participation in innovation, and give the reader some practical solutions and some ideas … industrial democracy tradition into a new approach to continuous innovation. A case study approach has been used. Findings – The … case studies showed that a better utilization of the potentials of company wide employee participation in innovation gives …