"This book focuses on how new architecture of knowledge can be used to create competitive advantages variables for different business organizations and the role of social media in this process. The chapters use theoretically-based logic to conceptualize new theory, integrate existing theory, and...

The aim of this paper is to investigate how social network can become the main tool for achieving fast and detailed information for the choice of tourism destination, in order to deeply understand the benefits of these media for promoting tourism destinations in a global perspective, reaching a...

This paper provides the results of an empirical study on diversity and conflict within teams. In much of the previous literature, conflict is generally view as negative and something to be avoided or immediately resolved. Some studies, however, have examined the benefits of organizational...

A key challenge for contemporary Italian public administration is to make the Italian public sector more customer-oriented. This is strictly necessary to struggle in a dynamic marketplace. The link between administrative performance measurements and citizen satisfaction, is the starting point to...

The purpose of this article is to encourage research on the aspects of consumer behaviour, particularly as found in groups of consumers. For both researchers and practitioners, consumer knowledge is a critical factor in creating competitive success over time. But there is a gap in the knowledge...

Many researches and scholars would without hesitation justify the role of formal processes to manage the conflict in the workplace. The organizational culture and conflict management research in mainstream thinking has often neglected to examine the impact and implications of culture on informal...

The problem with university instruction evaluation is one of the biggest topics of the evaluation methods. In this paper we will analyze the Teaching Quality Perception (TQP) of the students of a Business Administration (BA), trying to identify a series of indicators concerning the level of the...

This paper provides the results of an empirical study of empirical research on of the conflict within teams. The ability to face the conflict and to resolve problems efficiently is the most important factor for the success or failure of a group. Conflict is a powerful instrument of...

Despite initial efforts to investigate conflict in organizations, the relationship between conflict and performance continues to be a contested topic in the literature. This paper investigates the effect of conflict on work group performance. For this purpose, a case study of an international...

The present work intends to contribute to the debate about the identification of the key dimensions (Ekvall, 1996; Amason, 1996; Justesen, 2001; De Dreu et al., 2003) of an effective creative process of the teams (Hackman, 1987). The study has been developed trough a qualitative analysis formed of three...