Purpose – Nowadays, e‐queues are built up everywhere where customer online service is necessary such as in banks' e‐service, enterprises' e‐business, etc. In order to enhance quality of service (QoS), active queue management (AQM) algorithms are frequently employed due to their...

Purpose – The purpose of this paper is to provide an insight into the use of an integrated approach of fuzzy analytical hierarchy process (fuzzy AHP) and TOPSIS in evaluating the performance of global third party logistics service providers for effective supply chain management....

Purpose – This conceptual paper aims to shed light on the nature and determinants of managerial behaviour when affected by supply chain disruptions. It aims to argue that the managerial decision‐making process is an important component in determining the eventual long‐term impact of a...

Purpose – This research aims to provide guidance for management of green service supply chains to improve the likelihood and extent of innovation and joint productivity performance for value creation, with regard to coupling the potential role of the customer to increase supply chains...

Purpose The aim of this paper is to develop a model for the prioritization of collusive behaviours within Indian food grain supply chain (FGSC) to enable government authorities, entrusted with the task of public distribution, to address those frauds based on their priority for making an existing...

Purpose – The purpose of this paper is to identify the factors influencing investment decisions in mobile services for profitablity and to become a global leader in mobile services sector. Design/methodology/approach – A two-stage methodology is followed. In the first stage, factors are...

Purpose This paper aims to analyze the interaction among the major variables of reverse logistics seen in automobile industries. Design/methodology/approach In this research, interpretive structural modeling (ISM) has been used to understand mutual influences among identified variables of...

Purpose – This paper aims to understand and identify the various barriers in adopting new telecom services in rural areas for improving the penetration and revenue of the telecom companies. These barriers are modeled to study their inter-relationships and prioritize them for strategizing...

Purpose Portfolio optimization is the process of making an investment decision on a set of assets to realize high returns with low risk. It has three major stages: asset selection, asset weighting and asset management. Asset selection is an important phase because it influences asset allocation...