This paper presents a critical review of research in end-user information system satisfaction (EUISS). An extensive literature search is conducted from which over 50 EUISS related papers are identified. It is found that the past research is dominated by the expectation disconfirmation approach....

Purpose – The current research aims to explore the possible effects of attitude towards complaining (ATC) on intention to remain loyal to hotels and to compare Chinese and American ATC in this perspective. Design/methodology/approach – The sample of the study consisted of Chinese and...

Purpose: This paper aims to evaluate the career patterns and global mobility trajectories of hospitality and tourism graduates that are relevant for global knowledge and local talent management. Design/methodology/approach: This study maps and assesses the public profiles of over 2,000...

Purpose: The purpose of this paper is to review the past and future perspectives of smart mobility in the context of destinations. Design/methodology/approach: A review of previous work on smart mobility is provided. Findings: The development of smart mobility will bring unprecedented changes...