Purpose – This paper attempts to demonstrate the power of six sigma, a disciplined approach to improving product, process or service quality, in the service industry. Design/methodology/approach – The paper presents the basic features that characterize six sigma followed by a simple...

Purpose – A successful supply chain should ensure that all participating members benefit from the marketplace. To achieve this goal, the supply chain members need to improve their competences all the time, which requires a continuous learning process. Thus, mutual learning, through knowledge...

Purpose – The purpose of this paper is to focus on the importance of the project selection process and its role in the successful deployment of Six Sigma within organizations. Design/methodology/approach – A review of the literature is presented, highlighting the importance of project...

Purpose – The purpose of this paper is to explore the most common themes within Lean Six Sigma (LSS) in the manufacturing sector, and to identify any gaps in those themes that may be preventing users from getting the most benefit from their LSS strategy. This paper also identifies the gaps in...

chapter 1. Introduction to small and medium sized enterprises (SMEs) -- chapter 2. Continuous improvement initiatives in SMEs -- chapter 3. Lean six sigma -- chapter 4. Lean six sigma road map for SMEs -- chapter 5. Lean and six sigma metrics -- chapter 6. Six sigma methodology -- chapter 7....