The following sections are included: <ul><li class="bullet">Introduction</li></ul> <ul><li class="bullet">Conceptual Background and Hypotheses <ul><li class="bullet"> Theoretical foundations</li><li class="bullet"> The promise of open innovation</li><li class="bullet"> The moderating role of innovation management <ul><li class="bullet"> Research capacity</li><li class="bullet"> Incentive system</li><li class="bullet"> Cross-functional collaboration</li></ul> <p></li></ul> <p></li></ul> <ul><li class="bullet">Methods <ul><li class="bullet"> Setting and data</li><li class="bullet"> Measures <ul><li class="bullet">...</li></ul></li></ul></li></ul></p></p>

Purpose: The purpose of this paper is to delineate a research agenda to guide future service research investigating the digital transformation of financial service systems through Fintech – disruptive innovations by new market entrants that challenge the position of mainstream financial...

Purpose: The purpose of this study is to identify, analyze and explain the ethical implications that can result from the datafication of service. Design/methodology/approach: This study uses a midrange theorizing approach to integrate currently disconnected perspectives on technology-enabled...