Kafetzopoulos, Dimitrios; Gotzamani, Katerina - In: The TQM Journal 31 (2019) 2, pp. 239-256
Purpose: The purpose of this paper is to develop a conceptual framework to investigate how the European Foundation for Quality Management (EFQM) excellence model enablers influence the four types (product, process, organizational and marketing) of innovation performance of a manufacturing firm....