Due to the ongoing and dramatic growth in the volume of consumer returns, retailers continue to struggle with the trade-off in returns service strategies between implementing stricter return policies to lower operational costs versus providing customers with lenient return policies to positively...

Retailers face a challenging trade-off in maintaining versus restricting long-established lenient return policies. On one hand, lenient return policies have become an important part of retailers' value proposition and play a significant role in stimulating consumer purchases. On the other hand,...

Problem Definition: We study the effectiveness of two theoretically and practically relevant interventions designed to stimulate the appeal of and willingness to pay (wtp) for re-manufactured (refurbished) consumer products that are often found repulsive by consumers: 1) educating consumers...

Consumer return policies have been long recognized and studied by operations management scholars as an important managerial lever in a retail environment. Yet, the behavioral aspects of return policy decision-making and interaction of return policy decisions with other common operational...

Problem Definition: We empirically examine a complementary behavioral source of the bullwhip effect that has been previously overlooked in the literature: that individuals order more aggressively (i.e., overreact) when they face shortages than when they hold inventory.Methodology/Results: We...