We used structured questionnaires and interviews to explore cultural factors affecting adaptation to fluid workgroups and teams in Taiwan and Australia, proxying for Chinese and Anglo-American societies. Consistent with collectivist, high power distance culture, we find members of Taiwanese...

Many organizations applied the Balanced Scorecard (BSC) to their shared service units (SSUs) in order to increase the value of SSUs; however, few studies show the implementation and effects of BSC on the SSUs in real cases. This study examines two issues: First, we illustrate the case related to...

Based on the balanced scorecard (BSC), a strategic alignment among different departments and external parties is the key to improve organizational performance. According to the “social exchange theory”, an organization exploits opportunities to align with external partners, such as...

Understanding an organization's incentive design requires that researchers collectively examine all forms of incentive instruments, namely, bonus, merit raise, and promotion, since these are common components of an incentive structure. Prior research on the weighting of performance measures...

Measuring organizational success is a continuous challenge for both academics and practitioners. Even though studies seem to support that the Balanced Scorecard (BSC) is widely used in many different organizations, few reports identify critical success factors that can maximize the benefits, and...

Agency theory argues that pay-performance sensitivity should be negatively associated with risk. Yet, empirical studies have reported mixed findings on this relationship, which may be attributable to such confounding factors as different levels of delegation and monitoring costs. Extending prior...

We investigate the emphasis that buyers place on each of five performance measurement dimensions (technology, quality, delivery, service, and cost) when they select suppliers and allocate orders among those suppliers. The results of a comparative case study of six large buyers in the electronics...

We investigate whether referral-based hiring exacerbates or mitigates control problems. Incentive contracts can be used to attract employees with certain traits. However, whether the outcomes are positive for the firm or not depends on the quality of incentive contracts. Our research setting...