The goal of this paper is to develop a comprehensive research agenda to analyze trends in domestic outsourcing in the United States — firms’ use of contractors and independent contractors — and its effects on job quality and inequality. In the process, we review definitions of outsourcing,...

This case study of the Communications Workers of America (CWA) demonstrates the value of resource dependence and contingency organizational theories - two branches of organization theory, which has most commonly been used to interpret firm behavior - for analyzing union revitalization....

Using data from a 1998 establishment-level survey in the telecommunications industry, the authors examine the predictors of aggregate quit rates. They draw on strategic human resource and industrial relations theory to identify the sets of employee voice mechanisms and human resource practices...

This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of...

This article offers a political explanation for the diffusion and sustainability of team-based work systems by examining the differential outcomes of team structures for 1200 workers, supervisors, and middle managers in a large unionized telecommunications company. Regression analyses show that...