Becken, Susanne; Alaei, Ali Reza; Wang, Ying - In: Journal of Hospitality and Tourism Technology 11 (2019) 1, pp. 19-34
Purpose: Destination monitoring is crucial to understand performance and identify key points of differentiation. Visitor satisfaction is an essential driver of destination performance. With the fast-growing volume of user-generated content through social media, it is now possible to tap into...