We study labor welfare in on-demand service platforms that rely on agents who decide whether and how much to work. Such platforms benefit from having access to a large supply of agents, as the availability of more agents implies lower labor cost and shorter customer delays. It has been argued...

With the proliferation of digital social networks and social media like Facebook, Twitter, and Instagram, businesses increasingly used referral programs to increase market exposure and sales. We study the interactions between social learning and referral programs and examine their impact on...

We consider an entrepreneur funding his project from investors through a revenue-sharing crowdfunding campaign. The early investor (insider) has a social tie with the entrepreneur and is informed about the future revenue of the entrepreneur's project. The investor who arrives later (outsider) is...

Motivated by the phenomenon that some retailers with high-end brand images, such as Neiman Marcus and Bergdorf Goodman, prefer to hinder consumers from sharing information through online reviews, we study an online retailer's strategy of hindering or facilitating consumer information sharing in...

We describe an equilibrium model of peer-to-peer product sharing, or collaborative consumption, where individuals with varying usage levels make decisions about whether or not to own. Owners are able to generate income from renting their products to non-owners while non-owners are able to access...

We consider a supply chain with a supplier selling products to a retailer who is boundedly rational. The retailer's orders are randomly distributed around the optimal order quantity. We develop a behavioral model which incorporates human retailers' bounded rationality in the supplier's...

We consider a diagnosis crowdsourcing platform that allows patients to seek multiple diagnoses from doctors online. We find that using a commission-based pricing mechanism alone may yield a downward distortion on price to prevent the over-participation of doctors compared to a centralized...