This paper studies how to design service outsourcing contracts to ensure fast, quality services from an independent service provider. The outsourcer does not have perfect information about either the service provider's capacity cost (i.e., cost for providing fast service), or her quality cost...

This paper studies a supply contracting problem where a buyer sources a product from a supplier to satisfy uncertain market demand. With the increasing length and complexity of today's global supply chains, the buyer may face two issues when designing the supply contract: adverse selection...

This forum paper examines the past and the future of Operations Management (OM) research.First, we investigate the evolution of OM research from 1997 to 2018 by using machine learning tools to analyze all OM papers published in five journals (JOM, MS, M&SOM, POM, and OR), and find that the...

This paper studies the impact of modular assembly on supply chain efficiency. In the modular assembly approach, a manufacturer acquires pre-assembled modules from its suppliers, rather than the individual components, as in the traditional assembly approach. We analyze the competitive behavior of...